It is an unsanitary to accept returns of personal items; all sales are final.
At Adult Part you can find the perfect adult toys. If you need more information before making your purchase, feel free to contact us by email, or fill out the “contact us” form on our Contact page.
Can I return something even if it hasn’t been opened?
Most items are not sealed, so it is impossible to know if they have been used or not. This is why we do not accept returned items, even if they have not been opened. Please note: A clamshell or box is not considered a sanitary seal.
What if my toy is broken or doesn’t work?
All products are covered by a 30 day warranty.
Defective products will be replaced with the same product within the warranty period only.
If you receive a defective product:
Email customer service with your order number & a description of the defect. If applicable, attach a picture to the email showing the defect.
What if the product measurements are different?
Some product packages list inaccurate measurements. We have measured every item and listed the accurate measurements on our website. This is why the measurements on our website may differ from what is listed on the product packaging.
All measurements may vary slightly, especially along the shaft of an item. Measurements may vary due to variances in the manufacturing process. We do not provide refunds for measurement discrepancies.
Undeliverable Returned Packages
We are not responsible for shipments lost due to an incorrect address.
Please verify your address is correct before placing your order.
All undeliverable returned packages are subject to a 20% restocking fee to cover additional & unpaid shipping costs. If an order is returned, we will send a notification by email. We do not refund shipping fees.